What Operators Need to Know: Embed KIOSK Hardware End of SupportIf you are an FEC operator, note that support for Embed KIOSK hardware components officially ends on
01 January 2026. This announcement is important for locations using KIOSK for game card sales, game card reloads, and guest registration.KIOSK Hardware End of Support: 01 January 2026What does KIOSK Hardware End of Support mean for FECs?After 01 January 2026, the following services will no longer be available:
Replacement for KIOSK parts and components
RMA service for returning non-functional or faulty components
Technical Support involving faulty components
The Embed KIOSK at your location will continue to function but without updates or official assistance, which may impact your guest self-service experience.Why is this Change Happening?We are retiring older hardware to focus on modern solutions for FECs, including systems that increase operational efficiency and enhance guest experience.Recommended ActionsTo avoid downtime and maintain great guest experience:
Upgrade to New Hardware: Explore our latest hardware solutions designed for self-service.
Plan Ahead: Schedule your migration before the parts and components End-of-Support date to prevent service interruptions.
Get Expert Help: Contact our Sales team for upgrade assistance and migration planning:
Europe, Middle East & Africa: salesme@embedcard.com
Asia Pacific: salesAP@embedcard.com
FAQsQ: How can I identify whether the kiosk at my location is the KIOSK mentioned in this article?If the kiosk looks like the one in the above image, that is, with dual screens, then it is the KIOSK that is reaching End of Support for its parts and components.Q: Can I still use the KIOSK at my location after support ends for parts and components?Yes, but without updates or official support, you may experience issues that may impact guest experience.Q: What are the benefits of upgrading?New hardware offers faster performance, better guest-engagement features, and ongoing support.If you have any questions, please contact support@embedcard.com.READ FULL ARTICLE